Booking terms

Booking

You can book your stay at grandsaltsjobaden.se/boka, by telephone or by email. The agreement between you and the hotel applies from the moment we have sent the booking confirmation. Please check that the dates, names, room type and price in the confirmation are correct, and let us know as soon as possible if anything needs to be corrected.

Prices and payment

All prices are stated in Swedish kronor (SEK) and include VAT. Payment is made by card; cash is not accepted. The hotel may reserve an amount on your card before arrival as a guarantee for the booking.

Cancellation and changes

The terms for cancellation and changes depend on the rate you choose. They are shown when you book and stated in your booking confirmation, and they take precedence over this page. Non-refundable rates cannot be cancelled or changed unless otherwise stated. You cancel via the link in your booking confirmation or by contacting the hotel.

No-show and late arrival

If you do not arrive and have not cancelled, you will be charged according to the terms of the rate you booked. If you expect to arrive late, please let us know in advance and we will hold your room.

Check-in and check-out

Check-in from 3 pm. Check-out by 11 am.

Group bookings

Bookings of more than five rooms are subject to special terms, which are set out in the quotation. Conferences, weddings and other events are governed by separate agreements.

Right of withdrawal

There is no right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (Chapter 2, Section 11, point 12), as accommodation is booked for a specific date or period.

Guest responsibility

You are responsible for any damage that you or your fellow guests cause to rooms, furnishings or other hotel property. Smoking is not permitted indoors. Pets are welcome by prior arrangement with the hotel.

Force majeure

The hotel is not liable for failure to perform the agreement due to circumstances beyond its control, such as war, natural disaster, decisions by public authorities, pandemic, industrial action or interruptions to electricity, water or communications.

Personal data

We process the personal data you provide when booking in order to fulfil the booking and welcome you as our guest. How we do this is described in our privacy policy. Read the privacy policy

Complaints and disputes

If you are not satisfied, please contact the hotel first so that we can try to resolve the matter together. As a consumer, you may also turn to the Swedish National Board for Consumer Disputes (ARN), arn.se. The agreement is governed by Swedish law.

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